Ringapro ("we", "our", "us") operates a phone-based connection service that routes callers to independent, vetted service professionals. This policy explains how we collect, use, and protect personal data when you use our service.
When you contact Ringapro, we may collect limited information including:
– Your phone number
– Call metadata (time, duration, routing outcome)
– Call recordings (where applicable)
Calls to Ringapro may be recorded for quality assurance, training, dispute resolution, and service improvement purposes. Where call recording is active, callers are notified at the start of the call.
We use collected data strictly to:
– Route calls to appropriate service professionals
– Monitor service quality
– Prevent misuse or fraud
– Improve reliability and performance
Ringapro does not sell personal data. Call data may be shared only with:
– The service professional receiving your call
– Trusted infrastructure providers required to operate the service (e.g. telephony providers)
Ringapro uses third-party telephony and infrastructure providers to operate call routing and communication services. These providers process data under contractual obligations consistent with UK GDPR requirements.
Call records and related data are retained only for as long as necessary to fulfil operational, legal, or quality-control purposes.
Under UK data protection law, you have the right to request access to, correction of, or deletion of your personal data, subject to legal and operational limitations.
For privacy-related enquiries, please contact us at:
cameron@ringapro.co.uk